Return and Exchange Policy
Excel Supply Company manufacturers warrant all products when used in accordance with the directions on the labeling is fit for the purposes and indications described in the labeling. All other products distributed by Excel carry only those warranties made from them and by Excel's manufacturer.
Unless the product is used in accordance with its instructions, these warranties are voided. There are no other expressed or implied warranties, including any warranty of Salability or Fitness for a Particular Purpose.
Excel's sole obligation and purchaser's exclusive remedy for breach of any warranty shall be, at Excel's option to replace or exchange the product. Excel shall not be liable for proximate, incidental or consequential damages. More specific warranties may accompany individual products and per manufacturer.
General Return Policy
Product in "SALEABLE condition" (as defined below) may generally be returned to the EXCEL GLOVES & SAFETY SUPPLIES, INC. DBA, EXCEL SUPPLY CO., Inc., facility from which the product was originally purchased if the return is made within the timeframes and subject to the terms and conditions described below:
Return(s) Made Within:
1 – 5 Days from Invoice Date 100% of original invoice amount paid by customer excluding freight and special handling charges.
6- 30 Days from Invoice Date 75% of the maximum allowable manufacturer's credit to Excel Supply Company.
"SALEABLE condition" will be determined by Excel Supply Company based upon its ability to return the item to its inventory for resale in the normal course of its business without special preparation, testing, handling or expense and will exclude the following:
A. Any item which has been used, opened, is only partially complete, or is without all original packaging, labeling, inserts, or operating manuals.
B. Short-dated (less than 90-day shelf life), outdated, or seasonal product.
C. Product that is stickered, marked, damaged, defaced, or otherwise cannot readily be resold by Excel Supply Company for any reason.
D. Any item purchased on a "special order" basis, including non-stock orders and drop shipments.
E. Any sterile or refrigerated merchandise, unless Excel Supply Company is specially assured that such merchandise was properly stored and protected at all times and such merchandise is returned separately in a package marked as such and accompanied by a signed Ongoing Assurance Form and a separate credit request form.
F. Any low stability product or other products which are usually sensitive to temperature and handling conditions.
G. Any product not intended for return to a wholesaler in accordance with the return policies of the applicable manufacturer.
H. Pharmaceutical and other controlled substances are non-returnable.
I. Special Order, Items with Logo and Custom Made Items are non-returnable.
J. Items marked as “Final Sale” and “Clearance Sales” are not eligible for returns.
Any item not eligible for return in accordance with Excel Supply Company General Policy will not be accepted without special written authorization (RMA) and will generally require the return goods to be sent directly to the manufacturer. If Excel Supply Company does participate in the return process for any product not in "merchantable condition," any return credit to the customer will be based upon the actual credit issued by the manufacturer and will be subject to a minimum 25% handling charge.
RMA (Return Merchandise Authorization)
SHORT AND DAMAGED MERCHANDISE
Claims of order shortages (e.g., invoiced but not received) and damage must be reported within two business days of receipt of goods. Controlled substance claims must be reported immediately per DEA requirements. Pricing and other errors/mistakes must be reported within 10 business days from the invoice date.
REQUIRED RETURN PROCEDURES (RMA)
A fully completed Excel Supply Company (RMA) Return Merchandise Authorization must accompany all merchandise to be returned. Each Return Form must include the following information:
A. Customer name, address and account number (as it appears on the invoice);
B. Name and address of the Excel facility to which the return is made;
C. "Ship to" address if different than "bill to" address;
D. Excel Supply Company invoice/order number and date;
E. Product item number, quantity, form/size, description, lot number, serial number, and expiration date. (Note: A copy of the Excel Supply Company invoice and packing slip will provide this information.)
F. Purchase order number, if applicable;
G. Reason for return; and
H. The date of the return.
I. RMA number
Return merchandise must be placed in a proper shipping container and, signed for by the carrier/driver when the product is picked up. Excel Supply Company will arrange for pickup of product, freight paid, for all items shipped in error. All items ordered in error by the customer must be returned freight pre-paid. Oversize and heavy items: Some items are labeled as heavy and oversize must be returned via freight forwarders. All Return Forms will be reviewed by Excel Supply Company for compliance with its Returned Goods Policy. The acceptability, valuation, and acceptance of any return is at the sole discretion of Excel Supply Company and /or the manufacturer. Any credit or similar offsets may be taken only as previously approved by Excel Supply Company (as evidenced by the issuance of a valid credit memo), and may not be otherwise taken or deducted by the customer. For returned goods authorization, please call Customer Service at 1-888-900-4568 or email firstname.lastname@example.org
This policy is subject to change without notice by Excel Supply Company. This policy is further subject to modification as Excel Supply Company may deem necessary or appropriate to comply with applicable federal and/or state laws, rules and regulations, FDA guidelines, and any other restrictions applicable to returned merchandise.
All return items not locally stocked will be subject to locally determined supplier restocking fee.
All returns not due to Excel Supply Company error will be subject to a minimum of 25% restocking fee.
In the event that an unauthorized return is accepted, there will be a minimum of 25% restocking fee. Restocking fees maybe reduced with acceptable terms and condition upon approval of the Sales Manager.